FAQs

QUESTIONS

1. Why choose Linco-Communications?
2. Where are Linco-Communications based?
3. Do I need a new Telephone System?
4. Which Telephone System is best for my business?
5. We have more than one office, can we link offices together on one system?
6. What is VOIP?
7. Can I work from home and be linked to the office phone system?
8. Does Linco-Communications provide system support?
9. Can we have Call Recording on our current Telephone System?
10. Can my mobile phone be linked to the office phone system?

ANSWERS

1. Linco Communications are Champion Partners of Shoretel and as such we have direct links to their technical advice centre; Shoretel are world leaders in IP Telephony & Unified Communications.  Our engineers are trained and accredited to supply, install and maintain Shoretel systems ensuring you the most up to date systems tailored to your needs. 

2. We are based in the North West in Lancaster yet we have a team of support technicians located around the country to serve our nationwide customer base.

3. There are numerous reasons you may need to update your current Telephone system. Including moving to new Premises, increasing your workforce or if you simply wish to benefit from certain applications.

4. Linco do not believe in a 'one size fits all'.  We know that for you business to be successful you need communication systems tailored to your individual business needs.  Our team will listen to you and advise on tbe best system for your needs without any hard sell, just honest advice. 

5. Yes we can link multi-site operations together, in most cases using IP Telephony. This can considerably improve overall efficiency in providing flexibility of staff insofar as answering positions etc are concerned and maximising utilisation of equipment – such centralised voice mail facilities

6. Voice Over Internet Protocol

7. Yes you can work from home and still be part of the office telephone system, using the Aspire’s IP Handset you will have all the features and facilities of the system as though you are sat in the office. You can even answer the calls for the office – remote receptionist!

You will have your own mail box on the office system and your colleagues will know whether you are on the phone or not, you can join in conferences etc.

8. Yes we offer maintenance support nationwide in some cases 24/7 and offer various levels of support contracts.

9. Yes. Call recording was once a technology that was only in reach of large companies but now things have changed - size really doesn't matter.

10. Yes you can, we create a proxy port on the system  and then your mobile phone behaves just like an analogue extension port on your system. When using this feature from your mobile handset you will be able to:

• Hold calls
• Transfer calls
• Be a member of a ring group
• Answer a door phone
• Operate a door lock
• Call Forward etc